Privacy Policy

Aeon Water Filters is an Australian business and has developed the following information protocol to ensure that your privacy is respected and your personal data is protected. Our Privacy Policy disclosesAeon Water Filters’ online information practices for handling personal and non-personal information, which complies with applicable local laws and regulations.

How your information is used

Aeon Water Filters will not sell, rent, loan or lease your personally identifiable information to others unless we have your permission or are required by law to do so. Aeon Water Filters will not use or share the personally identifiable information that you provide to us online in ways unrelated to those described herein without first letting you know and offering you a choice to opt out.

Information we collect

Non-personally identifiable information

As a visitor to our Site, you can engage in many activities without providing any personal information. We do, however, collect and aggregate information indicating, among other things, which pages were visited, the order in which they were visited, and which hyperlinks were “clicked” on. Such information is not linked to any personally identifiable information. The non-personally identifiable information we collect help us identify the most popular areas of our Site and determine the effectiveness of our promotional activities.


This site does not use Cookies in any way.

Personally identifiable information

On the Aeon Water Filters site you can make online requests or contact us via online forms. The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number and fax number. Data collected online may also be combined with information you provide when you speak to a consultant. Aeon Water Filters uses your information to better understand your needs and to provide you with better service.

How we protect your information

To prevent unauthorised access or disclosure, to maintain data accuracy and to ensure the appropriate use of information, we have put into place physical, electronic and managerial procedures to safeguard the information that we collect online. If you decide to be removed from our database we will physically destroy the information we have collected to make it unrecoverable.

Third party web sites

Please note that our Privacy Policy only applies to this site which is entirely controlled by Aeon Water Filters and links to third party web sites are provided solely as a convenience to you. You are advised to check the privacy policies of those sites before providing your personal information to them. Aeon Water Filters has reviewed all of these third party web sites it links to, however, it does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, Aeon Water Filters does not endorse or make any representations about these sites, or any information, products or other materials that may be found there.

Contacting us

We value your opinions. If you have any questions or comments about our Privacy Policy, or our site in general, please do not hesitate to contact us.


The outbreak of COVID-19, Coronavirus through out Australia has presented us all with a difficult set of challenges. Rest assured, our office is open and AEON Water Filters continues to trade on a restricted basis.

AEON remains fully committed to supporting our team and our customers and are taking all precautions recommended to ensure their health and safety, including:
  • We are available for online or local click n collect orders contact free.
  • During customer services we will keep the mandatory distance, wash hands before and after the filter services and keep hand sanitiser with us when available. Victorian filtration services will be reduced to essential or emergency where health related or the system is not functioning properly. In Victoria until 1st November 2020 personal services will be reduces to essential or emergency only. We are available over the phone to talk you through any issues or explain how to resolve them.
  • The majority of our products are available to be purchased online, with videos on how to install your cartridges and other products also on the website to help you further.
  • We will be available to take your orders over the phone if you prefer or help you through any questions you might have.

At this point our inventory positions are solid with minimal impact to the supply of our products. However, this may be subject to change with limited notice.
 Thank you for your ongoing support during this challenging time, we’re all in this together.